Rapidly Growing Electric Scooter The Lime Company has decided to immediately remove one of its models from any city around the world after stating that it can fall apart while in use.
The decision to pull the scooters out of the streets came a few weeks after the company said the same model sometimes separates "when it comes to repeated abuse."
But on Friday – in response to Washington Post's questions about scooters falling apart under strains of normal riding conditions – Lime said it was "looking into reports that scooters manufactured by Okai may break [is] Works in conjunction with the Consumer Products Safety Committee of the United States and the relevant authorities worldwide to reach the bottom. "
Okai is a Chinese manufacturer whose products include scooters. No one can reach an email address or phone number on their website – or a phone number provided by Lime.
Lime said that it was decommission all Okai scooters used in its fleets, but company officials said that determining the exact number of affected scooters remember was difficult, and refused to provide assessment. They also refused to say how many US cities found in the scooter model in question used.
Riders across the country regularly report on social media that they have seen Lime scooters broken into two, often where the base board meets the race.
"Safety is Lime's highest priority," the company said in a statement. "The vast majority of Lemon's fleet is produced by other companies, and disabled Okai scooters are replaced with newer, more advanced scooters and considered the best class for safety. Do not expect any real service interruptions. "
The mass removal came a few weeks after Lime – one of the nation's largest scooter companies – admitted that it pulled thousands of its scooters off the streets this summer after discovering a small number of them possibly carrying batteries with the potential to ignite.
These scooters were made by the Segway mobility company, which once again rebuked Lime's claims that a manufacturing defect caused the scooters to marry.
Some Lime employees, riders and other related people say they are concerned the company may not move fast enough to meet concerns about scorching scooters.
An independent contractor in charge of the tiny overnight walkers, known as juicer, provided copies of emails that showed that he had warned the company about the problem of scooters and burglars already in September.
The juicer, a man in his 40s named "Ted", asked his last name not to be used for fear of retribution. He said that a few weeks after he began working at the limousines in July, he began to notice cracks in scooter bases and broken motorbikes in the street. He estimated that he found base cracks for about 20 percent of the scooters he picked up to charge. In the end, he stressed the issue in a long Reddit announcement that included several pictures of broken scooters.
In a September 8 e-mail message addressed to Lime, Ted warned Lime about four scooters with "cracks on the bottom of the deck," which he called a "systematic issue." It included images and ID for each device. Ted also asked about the charges for recharging devices.
Lime employee responded to his email but did not address scooter defects.
"Thank you for your email and our apologies for the challenge," the employee wrote, referring to the question of payment. "I sent your payment for funding; Please wait four to seven days for the message. Your payment will appear as a & # 39; bonus & # 39 ;. We appreciate your patience and understanding. "
The message prompted Ted to comment on another safety remark.
"I hope Lime's team takes seriously the issue of scooter packs," he wrote. "I dropped 3 scooters now in a warehouse that was completely cracked in half, and another 4 that started cracking, all cracked in the same place."
"I believe it's a flaw in the design that is beginning to surface," he added.
Ted said that Lime did not respond. Lime declined to comment.
Lime Mechanics in California, which helps to serve the devices, said employees at his warehouse are performing regular maintenance on the company's scooters and identified scooters at risk for breakout in recent months. This works managers said no aggressive surveillance on these concerns. The mechanic spoke of an anonymous situation and did not want to identify the city in which he was working, for fear of revealing his identity.
Mechanic – who told employees that inspection how long scooters remained functional after deploying in the streets of the city – said cracks can develop within the baseboard within days of the device being located on the streets. The mechanic provided a video of employees performing tests in which Lime scooters break down after a few small hops. Later, in which he described the tests on the company's messaging system, another mechanic pointed out to the manager that the device could shoot even when the rider weighs about 145 kg, according to the images of the discussions given to the Post Post.
"I would suggest that these are not safe for public use," wrote the second mechanic. "It's only a matter of time before someone gets seriously injured … if not here, somewhere else."
In response to the announcement of laxity, the manager said that she "raised concerns" about choppy scooters and said that the mechanics should continue to check the problem scooters "to work on re-enforcement techniques." The manager wrote that she would transmit images of similar techniques she "collected from other marketers".
Lime declined to comment on the mechanic's statements or the exchange.
A spokesman for the Consumer Product Safety Council said that the agency does not approve products before they reach the market. If the "significant risk product" is reported by verified consumers, the spokesman said, the agency can work with a company to issue.
"The pattern we see does not indicate products that do not meet their safety standards," the spokesman said, referring to electric scooters. "It's more that consumers have faults due to limited familiarity of their use and lack of protective equipment and run them in a crowded and distracted environment."
Since Lime launched its scooters this spring, two people died while riding on the devices, and others were seriously injured, according to authorities. When the police spotted a scooter that Yacobi Stunking was riding on when he was lightly wounded in the head in the early morning hours of September 1, the device was torn in two, although few details about the accident are known, according to police and officials. Dallas, 24, died at the hospital the next day.
Stonking's death echoed with Stephen Williams, 29, a Dallas man who said he was hurt when the scooter traveling two on a busy urban street on October 10 throws it at his first chest. A week later, Williams said, he was still hurting.
Referring to his accident, Williams – a data analyst at a technology company – remembered details of Stoning's accident and wondered if there was a pattern. He began to look for examples of broken Lime scooters, eventually registering more than 40 cases at Social media, new reports, and Reddit, including six of which he personally encountered: Williams included these numbers in a comprehensive review of electronic scooters he provided to the Texas Department of Transportation in Dallas, as well as to Lime.
His verdict: In the city largely dependent on cars for personal mobility, scooters have great potential to "sew" the city "back together", allowing people to travel to nearby neighborhoods without creating more traffic. But, he said, he sees the Lime Okai model not sure he has to ride.
"I feel very disappointed, perhaps betrayed, by these devices," said Williams, who says he refuses to ride on another Lime until the company improves safety and scooter. "It disappoints me that the usefulness of these devices is so deep."